Background: the Emergency Services are used, very often, by neonates with banal pathology and childcare questions. The objective of this study is to analyze the proper use of the Emergency Service by families of newborns.
Methods: analysis of the emergency report of neonates who attended the Emergency Service of the Marina Salud Hospital, in Denia (Alicante, Spain) during 2014, and the appropriate use of Emergency Service according to the new established criteria: hospital admission, patient referral, triage, and complementary explorations.
Results: Emergency Services were used by neonates with pathology considered not-urgent – weeping, irritability, discomfort (32,08%) and and vomiting or regurgitation of the newborn (13,21%). At discharge, the most common diagnosis was “normality” (20%). According to the adequacy criteria established for the use of the Emergency Room for neonates, the 63,50% of the reasons for medical consultations were not adequate.
Conclusions: most of neonatal consultations are catalogued as inappropriate use of Emergency Service, and should have been handled in Primary Health Care.
Keywords: Medical overuse. Emergency medical services. Infant, newborn.